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Delivering better health services through patient-centered care

Guest Editors

Rendelle E. Bolton, PhD, Center for Healthcare Organization and Implementation Research, USA
Pavani Rangachari, PhD, CPH, University of New Haven, USA



BMC Health Services Research called for submissions to our Collection on delivering better health services through patient-centered care. In the evolving landscape of healthcare, the shift towards patient-centered care emphasizes a holistic approach to improve outcomes and satisfaction by considering all aspects of patients' lives. This Collection invited submissions on the impact of patient-centered care on quality of care, including implementation in various settings, the role of technology and telehealth, holistic approaches to well-being, specialized fields such as complex and long-term care, and healthcare professionals' perspectives. Other areas of interest are the performance and cost-effectiveness of patient-centered initiatives, coordination strategies, overcoming barriers, policy implications, and system-wide transformations. By prioritizing patient needs and preferences, this collection aimed to highlight how patient-centered care can elevate healthcare quality, optimize resources, and improve overall health outcomes.

Meet the Guest Editors

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Rendelle E. Bolton, PhD, Center for Healthcare Organization and Implementation Research, USA

Dr Rendelle Bolton holds a PhD in health policy, and has a multidisciplinary background in public health, social work, and psychology. Dr Bolton is a health services researcher in the US Veterans Health Administration, where she has applied her expertise to study person-centered health system transformations. Dr Bolton's research aims to optimize the coordination and delivery of whole person approaches to ensure that patients’ priorities remain central even when care is shared across clinicians and settings. She has served on the editorial board of BMC Health Services Research since 2023.

Pavani Rangachari, PhD, CPH, University of New Haven, USA

Dr Rangachari currently serves as Professor of Healthcare Administration and Public Health at the University of New Haven, USA. Her areas of expertise include 1) the implementation of change & innovation in healthcare organizations (e.g., implementation of evidence-based practices, health information technology, and patient-centered care), and 2) health disparities research. Dr Rangachari is a recipient of independent research grants from the US Agency for Healthcare Research and Quality (AHRQ) and has published numerous primary-authored articles in the fields of healthcare management, leadership, health informatics, and public health. 

About the Collection

BMC Health Services Research is calling for submissions to our Collection on delivering better health services through patient-centered care.

In the rapidly evolving landscape of healthcare, the shift towards a more patient-centered approach is driven by a multifaceted understanding that extends beyond traditional models. The imperative to consider the whole person in healthcare delivery arises not only from a desire to enhance treatment outcomes and improve patient satisfaction but also from the recognition that health and well-being encompass all aspects of patients’ lives beyond the absence of illness. This paradigm shift acknowledges the potential for decreased costs and more efficient use of resources through a focus on preventive measures and coordinated care, personalized treatment plans, social care, and a collaborative partnership between healthcare providers and patients. By prioritizing patient needs and preferences, the healthcare system aims to elevate the quality of care while optimizing resource utilization, ultimately improving health and well-being outcomes and fostering increased satisfaction among both patients and healthcare providers and staff.

This Collection explores and highlights the transformative impact of patient-centered care on quality of care. We are particularly interested in the following research areas: 

•    Reporting about patient-centered care in a variety of healthcare settings and patient populations
•    Exploring cutting-edge technologies and telehealth platforms that empower patients in decision-making, including medical homes, virtual consultations, remote monitoring
•    Investigating the impact of a holistic approach addressing patients' physical, mental, emotional, and social well-being
•    Patient-centered and whole person care in specialized fields, particularly complex care, long term care
•    The role and perspectives of healthcare professionals in patient-centered and whole person care
•    Assessing the performance of patient-centered and whole person care initiatives, including cost-effectiveness
•    Approaches to coordinating patient-centered and whole person care to ensure that patients’ preferences and priorities are shared across care teams and settings
•    Strategies and solutions for overcoming organizational and cultural barriers in patient-centered and whole person care
•    Policy implications and advocacy for patient-centered and whole person care
•    Large-scale system transformations to improve patient-centered and whole person care

Image credit: © Yingyaipumi / stock.adobe.com

  1. The Bangkoknoi Model Project (BANMOP)is a prospective cohort project and is guided by context-specific health databases to promote the sustainable health and well-being of people living in the Bangkoknoi distr...

    Authors: Naris Kitnarong, Weerasak Muangpaisan, Pennapa Kaweewongprasert, Sichon Luerithiphong, Suporn Apinuntavech, Boonying Manaboriboon, Pattarawalai Talungchit, Siwaporn Chainuvati, Varalak Srinonprasert, Sukree Kade, Kantamas Supamanee, Prasert Assantachai and Prasit Watanapa
    Citation: BMC Health Services Research 2025 25:678
  2. Given the rising cancer burden, the capacity of Mexico’s healthcare system to effectively address cancer care through its current available infrastructure becomes increasingly critical. Limited availability of...

    Authors: Elysse Bautista-Gonzalez, Andrés Quintero Leyra, Teresa Verenice Munoz Rocha, Heber Tomás Reyes-García, Enrique Soto-Perez-de-Celis, Alejandra Palafox Parrilla, Alejandro Mohar Betancourt and Richard Sullivan
    Citation: BMC Health Services Research 2025 25:564
  3. Person-centred care (PCC) has been shown to improve health outcomes. The inclusion and incorporation of person-centredness in care has been a growing priority for healthcare organizations across Canada.

    Authors: Iqmat Iyiola, Sadia Ahmed, Paul Fairie, Matthew Luzentales-Simpson, Kimberly Manalili and Maria J. Santana
    Citation: BMC Health Services Research 2025 25:530
  4. Active patient involvement and attention to patient preferences in patient-provider consultations are increasingly recognized as essential to improve patient satisfaction and outcomes. Aim of the review was to...

    Authors: Alina Zoe Bambas, Diana Wahidie, Yüce Yilmaz-Aslan, Patrick Brzoska and Claudia Kiessling
    Citation: BMC Health Services Research 2025 25:502
  5. Actively involving clients of Alcohol and Other Drug (AOD) services in selecting their own treatment goals may help to align clients’ and service providers’ expectations of treatment and improve engagement wit...

    Authors: Emily Deans, Wing See Yuen, George Economidis, Anthony Shakeshaft and Sara Farnbach
    Citation: BMC Health Services Research 2025 25:494
  6. To ensure that health services are high-quality, trusted and used by the population, their design and improvement should start from the perspective of what matters to people. Patient journey mapping (PJM) is o...

    Authors: Bethany Holt, Jhaki Mendoza, Hoang Nguyen, Duong Doan, Thu Huyen Nguyen, Timothy Bill Mercado, Lam Dam Duy, Martin Fernandez, Manu Gaspar, Geohari Hamoy, Bao Ngoc Le, Boon-Leong Neo, Vy Nguyen, Thuy Pham, Janus Ong, Todd M. Pollack…
    Citation: BMC Health Services Research 2025 25:427
  7. Chronic non-cancer pain affects one-third of the global population. In Chile, its prevalence is estimated at 34%, surpassing the prevalence of diabetes mellitus and hypertension. Its high costs reveal that cli...

    Authors: Paula Zamorano, Teresita Varela, Isidora Salvatierra, Alvaro Tellez, Manuel Espinoza, Gustavo Torres, Victoria Rodríguez, María José Figueroa, Alejandro Rodríguez, Denisse Figueroa, Leonardo Silva, Sheila Salazar, Víctor Lucero and Francisco Suarez
    Citation: BMC Health Services Research 2025 25:423
  8. Due to the need to reorganize the care network for the national screening mandated by law, a new healthcare model was required for the management of coeliac disease. The hub-and-spoke model is a new healthcare...

    Authors: Marco Crocco, Federica Malerba, Paolo Gandullia, Noemi Zampatti, Maria Franca Corona, Monica Barrani, Massimiliano Leoni, Sara Ceresoli, Andrea Gazzolo, Alberto Gaiero, Riccardo Borea, Alessandro Giorgio Lo Curto, Maria Paola Ierardi, Silvia Scelsi, Giuseppe Spiga, Raffaele Spiazzi…
    Citation: BMC Health Services Research 2025 25:398
  9. Hospital and health system initiatives addressing Social Determinants of Health (SDOH) are essential for achieving whole-person care and advancing health equity. Building on prior research characterizing these...

    Authors: Pavani Rangachari and Alisha Thapa
    Citation: BMC Health Services Research 2025 25:342
  10. Liver cancer poses significant health challenges worldwide, particularly for ethnic minority populations, who often face barriers such as cultural differences, limited health literacy, and inadequate access to...

    Authors: Beijia Liu, Jun Chen, Xue Zhao, Qian Gui, Ying Lin, Bingrong He, Lixia Zhang, Lijuan Feng, Yin Zhang, Anyun Yu, Meiling Liu, Xiaoli Tang and Guiyu Huang
    Citation: BMC Health Services Research 2025 25:315
  11. The growing demand for acute medical assistance creates an increasing pressure on emergency medical services (EMS) and emergency departments. This calls for initiatives to prevent avoidable admissions. A novel...

    Authors: Frederikke Amalie Møller, Mads Lillethorup Persson, Elisabeth Larsen Engholm, Penille Horsbøl Kirkegaard Jensen, Ulla Vaeggemose and Tine Bennedsen Gehrt
    Citation: BMC Health Services Research 2025 25:307
  12. Open disclosure, or 'error disclosure,' is a policy requiring healthcare professionals to promptly offer an honest apology after an adverse event. While the fundamental principles of open disclosure have evolv...

    Authors: Dimuthu Rathnayake, Ao Sasame, Apolonia Radomska, Éidín Ní Shé, Eilish McAuliffe and Aoife De Brún
    Citation: BMC Health Services Research 2025 25:238
  13. Implementing electronic health services with a patient-centric focus while adapting to the know-how of local contexts is a challenge. This paper addresses this challenge by establishing a template of modular r...

    Authors: Luigi Assom, Thashmee Karunaratne and Aron Larsson
    Citation: BMC Health Services Research 2025 25:235
  14. Population segmentation provides a promising solution to address patients’ complex needs to provide “whole person” care. The primary objective of this study is to create an expert-based algorithm based on comb...

    Authors: David Matchar, Rakhi Vashishtha, Xu Jing, Nirmali Sivapragasam, Rita Sim and Jia Loon Chong
    Citation: BMC Health Services Research 2025 25:230
  15. The transition from pediatric to adult healthcare is crucial for adolescent cancer survivors due to the potential lifelong late effects of their treatment. Despite the importance of ongoing follow-up care, att...

    Authors: Aleshchenko Ekaterina, Langer Thorsten, Calaminus Gabriele, Glogner Juliane, Enno Swart and Katja Baust
    Citation: BMC Health Services Research 2025 25:204
  16. Adolescents in Sub-Saharan Africa (SSA) face significant health and social challenges related to sexual and reproductive health (SRH), including unwanted pregnancies, unsafe abortions, and sexually transmitted...

    Authors: Yusupha Sanyang, Saikou Sanyang, Alice Norah Ladur, Mamady Cham, Nicola Desmond and Florence Mgawadere
    Citation: BMC Health Services Research 2025 25:193
  17. Sickle cell disease (SCD) is a global public health priority due to its high morbidity and mortality. In the Democratic Republic of the Congo (DRC), effective care for this disease depends on the availability ...

    Authors: Nash Mwanza Nangunia, Olivier Mukuku, Viviane Bianga Feza, Yves Mulindilwa Kyembwa, Théophile Barhwamire Kabesha, André Kabamba Mutombo and Stanislas Okitostho Wembonyama
    Citation: BMC Health Services Research 2025 25:164
  18. Due to social-structural marginalization, sex workers experience health inequities including a high prevalence of sexually transmitted and blood-borne infections, mental health disorders, trauma, and substance...

    Authors: Miriam T. H. Harris, Kate Shannon, Andrea Krüsi, Haoxuan Zhou and Shira M. Goldenberg
    Citation: BMC Health Services Research 2025 25:134
  19. This qualitative research study explores stakeholders’ perspectives on the challenges of implementing Namibia's National School Health Policy (NSHP) in schools. The interview guide used for this study was spec...

    Authors: Ndasilohenda Katangolo-Nakashwa and Faniswa Honest Mfidi
    Citation: BMC Health Services Research 2025 25:131
  20. Community Health Workers locally known as Village Health Workers (VHW) in Lesotho are key members of the primary health workforce, and has been playing a significant role in building primary health systems in ...

    Authors: Afom T. Andom, Hannah N. Gilbert, Courtney M. Yuen, Mapoho Mokoroane, Melino Ndayizigiye, Mpopo Tsoele, Masebeo Koto, Retsepile Tlali, Makena Ratsiu and Joia S. Mukherjee
    Citation: BMC Health Services Research 2025 25:124
  21. Revascularization therapies, such as percutaneous coronary intervention (PCI) and coronary artery bypass grafting (CABG), alleviate symptoms and treat myocardial ischemia. Patients with multivessel disease, pa...

    Authors: Kuan-Yu Chen, Yen-Chun Huang, Chih-Kuang Liu, Shao-Jung Li and Mingchih Chen
    Citation: BMC Health Services Research 2025 25:105
  22. It is important to care for the sexual function of women during menopause as it can affect their quality of life. However, the services related to this area have been neglected in the health system and are not...

    Authors: Maryam Moradi, Mahnaz Noroozi, Firoozeh Mostafavi and Marjan Beigi
    Citation: BMC Health Services Research 2025 25:101
  23. Health service policies are evolving into qualified health care providing best possible outcomes as well as focused on patient satisfaction. Hence the qualification valued health care includes patient satisfac...

    Authors: Turkan Akin
    Citation: BMC Health Services Research 2025 25:66
  24. Understanding patient experience is crucial for advancing patient-centered care and improving hospital service quality. This study aimed to design and validate a Persian version of a patient experience assessm...

    Authors: Faezeh Nezamdoost, Ali Vafaei Najar, Marziye Zarqi, Jamshid Jamali, Seyed Saeed Tabatabaei and Elaheh Hooshmand
    Citation: BMC Health Services Research 2025 25:62
  25. Efforts to reduce cesarean birth overuse have had varied success. De-implementation strategies that incorporate change to organizational characteristics (i.e. culture) can improve adoption and sustainability. ...

    Authors: Emily White Vangompel, Shelly Verma, Caroline Wator, Francesca Carlock, Audrey Lyndon, Ann Borders and Jane Holl
    Citation: BMC Health Services Research 2024 24:1645
  26. Patients with end stage renal disease (ESRD) are increasing worldwide. This is especially paramount in low and middle income countries in which ESRD patients are struggling to access specialist services e.g. h...

    Authors: Leila Zhianfar, Haidar Nadrian and Abdolreza Shaghaghi
    Citation: BMC Health Services Research 2024 24:1608
  27. Heart failure has high, growing global prevalence, morbidity and mortality, and is a leading cause of death with serious health-related suffering in low- and middle-income countries. Person-centred care (PCC) ...

    Authors: Alessandra Giusti, Panate Pukrittayakamee, Kamonporn Wannarit, Lakkana Thongchot, Satit Janwanishstaporn, Kennedy Nkhoma, Sridhar Venkatapuram and Richard Harding
    Citation: BMC Health Services Research 2024 24:1570
  28. The unmet post-treatment needs and issues of cancer survivors for follow-up care are still significant, matching appropriate and acceptable follow-up care to cancer survivors’ preferences, may increase adheren...

    Authors: Rongyu Hua, Huanying Fu, Guanmian Liang and Fangying Yang
    Citation: BMC Health Services Research 2024 24:1519
  29. Cancer is the second most common cause of death in Germany, and treatment in certified cancer networks is recommended to ensure high-quality care. This study sought to (1) determine the percentage of all prima...

    Authors: Martin Emmert, Ingrid Gorodiscan, Andrea Thater, Doris Buchner, Alexander Kiani, Jacqueline Müller-Nordhorn and Stefan Rohrbacher
    Citation: BMC Health Services Research 2024 24:1453
  30. Primary healthcare centres are burdened by the management of patients with skin conditions, while general practitioners might lack the expertise to assess skin changes accurately. The traditional care chain fo...

    Authors: Maria Lovén, Amanda Eklund, Laura Huilaja, Markus Paananen and Paulus Torkki
    Citation: BMC Health Services Research 2024 24:1441
  31. The adoption of tethered mobile personal health records provides not only medical information to patients but also various convenience functions related to hospital use, thereby increasing accessibility to hea...

    Authors: Yae Won Tak, Jeong-Hoon Kim, Jae-Ho Lee and Yura Lee
    Citation: BMC Health Services Research 2024 24:1428
  32. Diabetes care incorporates multiple integrated elements like self-care practices, patient education and awareness, societal support, equitable access to healthcare facilities and trained healthcare professiona...

    Authors: Sweta Shrestha, Sujata Sapkota, Khagendra Acharya, Sabin Chaulagain, Matina Sayami, Abhinav Dahal, Rajani Shakya and Biraj Man Karmacharya
    Citation: BMC Health Services Research 2024 24:1420
  33. Language barriers in healthcare lead to miscommunication between professionals and patients, thereby reducing the quality of and equitable access to healthcare. In African countries, the recognition and formal...

    Authors: Amelia Taylor and Paul Kazembe
    Citation: BMC Health Services Research 2024 24:1393
  34. The implementation of ERAS represents a promising solution to improve treatment efficiency and facilitate patient involvement. This innovative care model aims to optimize recovery processes following surgeries...

    Authors: Mona Elisabeth Schmid, Jannik Stumm, Sina Stock and Evaldas Girdauskas
    Citation: BMC Health Services Research 2024 24:1309
  35. Diabetes is the most prevalent metabolic disease globally. Correct and effective healthcare management requires up-to-date and accurate information at the local level. This level of information allows managers...

    Authors: Ali Kazemiathar, Hosein Azizi, Parvin Bastani, Fariba Abbasi, Elham Davtalab Esmaeili, Sheida Ghorbani and Shahriyar Ghanbarzadeh Javid
    Citation: BMC Health Services Research 2024 24:1086
  36. Although pharmaceutical care has tangible positive importance in ensuring patient pharmacotherapy safety, its provision encounters several barriers. Therefore, this study investigated the obstacles pharmacy pr...

    Authors: Mekdes Kiflu, Sintayehu Simie Tsega, Helen Abebaw Alem, Abebaw Abie Gedif, Melese Getachew, Fisseha Nigussie Dagnew, Aysheshim Belaineh Haimanot, Endalamaw Aschale Mihiretie and Tilaye Arega Moges
    Citation: BMC Health Services Research 2024 24:1082
  37. Stroke patients often experience limb dysfunction, which can significantly impact their quality of life and daily living abilities. This study aimed to explore the effectiveness of nursing programs that incorp...

    Authors: Yuan Deng, Yufei Sang, Yunfeng Shang, Chao Wu and Xiaofeng Xu
    Citation: BMC Health Services Research 2024 24:1051
  38. Over the last decade attention has grown to give patients and next of kin (P/N) more substantial roles in adverse event investigations. Adverse event investigations occur after adverse events that resulted in ...

    Authors: Rachel I. Dijkstra-Eijkemans, Linda J. Knap, Nieke A. Elbers, Roland D. Friele and Antony Pemberton
    Citation: BMC Health Services Research 2024 24:1044

Submission Guidelines

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This Collection welcomes submission of original Research Articles. Should you wish to submit a different article type, please read our submission guidelines to confirm that type is accepted by the journal. Articles for this Collection should be submitted via our submission system, Snapp. During the submission process you will be asked whether you are submitting to a Collection, please select "Delivering better health services through patient-centered care" from the dropdown menu.

Articles will undergo the journal’s standard peer-review process and are subject to all of the journal’s standard policies. Articles will be added to the Collection as they are published.

The Editors have no competing interests with the submissions which they handle through the peer review process. The peer review of any submissions for which the Editors have competing interests is handled by another Editorial Board Member who has no competing interests.